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Feedback

General Feedback

If you experience any issues using PAC or the accompanying on-line help, please report them to S4C. The information that you should include is as follows:-

  • Your name and contact details
  • An explanation of the issue you are experiencing
  • A image showing the issue or one that can provide pointers when explaining the issue
  • Any further information you think may be useful

Tip

The Any further information item covers a multitude of things. But essentially it's anything you think that may be relevant to the feedback you are providing. For example, if you are providing feedback about the state of buttons not being clear, is this because of the colour choices? If so, do you have any colour vision issues which may affect things? If you do, please provide some detail as there are software tools the developers can use to simulate various eyesight issues which may make it easier for them to understand your feedback.

Bugs

With any software system bugs are inevitable, so if you believe you are experiencing issues as a result of a bug please report it to S4C. The information that you should include is as follows:-

  • Your name and contact details
  • The username you were using to access PAC
  • The programme you were working on
  • An explanation of the issue you are experiencing that you believe is a bug
  • An explanation of what you were doing
  • At least one screenshot showing the issue - It can be beneficial to see what things were like before it occurred and also what things are like after it
  • Any further information you think may be useful

Tip

If you are unsure as to whether something is a bug, you can contact us here at S4C and ask. It could be it is a known issue and the software developers already have the information they require to address it.

Tip

If you are unsure how to explain an issue, a screen recording is probably the best means of capturing it. Alternatively we can arrange for a video meeting with the software developers to allow you to explain the issue and demonstrate it directly to them.

Tip

As stated above, the Any further information item covers a multitude of things but in the case of bugs the possibilites are almost endless and it can seem overwhelming if you're having an issue that keeps happening at seemingly random times. If you are experiencing a recurring issue that seems totally random it sometimes helps to keep a diary of the occurrences and record as much detail as you can. This will likely appear to consist of seemingly random unrelated information. Information that may however reveal that the issue you're expriencing occurs in the hour of scampering on Tuesdays when it's raining in the Rhondda. If in doubt, record it... every little helps!

Sharing Your Information

We (S4C) may wish to share your details with the developers of PAC for the purposes of providing feedback and reporting bugs. If you do not wish us to, please make this clear when contacting us regarding general feedback and bugs.